Sanky Blog

With 44 million people navigating the maze of Medicare policy, The Medicare Rights Center turned to SankyNet to help them give their clients the answers they need.

Patients filing Medicare claims know how difficult it is to take full advantage of their benefits under the Medicare system. Many patients and caregivers depend on the Medicare Rights Center (MRC) to help them secure the quality care they deserve…and increasingly, their consumers want to find answers on the Internet. That’s why MRC partnered with SankyNet to create a new website rich with online resources and fully accessible to their target audience.

This project offered an exciting opportunity for SankyNet. Unlike many non-profits, who use their website as a communications and fundraising tool, the primary goal for this project was to create a website to serve the needs of the client’s consumers rather than their donors. After extensive research to identify the unique needs of MRC’s online audience, SankyNet began developing a fully interactive website. Our main objective throughout the design process was to ensure that visitors would be able to easily navigate the site and locate critical information.

Understanding Medicare is no simple task. Because many Medicare recipients need help understanding Medicare coverage, plan options, and enrollment issues, SankyNet developed a “Medicare Answers” section to address these important questions for MRC’s clients. “Medicare Answers” utilizes a series of crucial questions that link to answers via the Medicare Interactive Counselor, an independent, public resource from the Medicare Rights Center. This interactive resource is just one of the ways SankyNet addressed the unique needs of an online audience.

SankyNet also introduced a new section that not only keeps Medicare recipients aware of the issues that affect their Medicare benefits, but also helps them advocate for Medicare reform. The “Issues and Action” section gives visitors a detailed explanation of the challenges that the Medicare Rights Center confronts as they fight for their client’s rights — but also provides resources so that every-day Americans can advocate on their own behalf. These resources include statements from leading government officials, letters ready to send to both Congress and the media, talking points for speeches and presentations, fact sheets, and press releases.

During the website exploratory phase, SankyNet identified that a significant portion of visitors to the MRC site traffic are older adults. The importance of website readability is of particular importance to this audience. Older users often complain that they are unable to read web copy because of small text sizes and difficult color arrangements. To address this issue, SankyNet provided the MRC website with a high contrast viewing option that reduces eye strain by replacing light-colored backgrounds with darker colors. We also gave viewers the option to increase text size, making menus and articles easier to read. Spanish speaking visitors are also given the option of viewing certain key components of the site in Spanish.

Since 1989 the Medicare Rights Center has been working with older adults and people with disabilities to ensure access to affordable health care through counseling and advocacy, educational programs, and public policy initiatives.

Now, through their new website, the Medicare Rights Center can help even more people get the health care and medications they need and make the most of their Medicare rights and options. We invite you to visit this valuable online resource.