Whether you’re new to fundraising or a seasoned professional, we guarantee you’ll come away with a few new ideas on how to develop your organization’s online fundraising and traditional direct marketing programs. You’ll also find out which techniques have been working for others and have the opportunity to ask questions during this fast-paced session.

Joining Harry for the panel are the following speakers:

Lane Brooks, COO, Food & Water Watch
Suzanne Cole Nowers, Chief Executive Officer, Nexus Direct
Liz Murphy, Principal & Co-Founder, RedEngine Digital
Shannon Murphy, Vice President of Production, Chapman Cubine Adams + Hussey

Moderator:
Elise Buck, Director of Sales & Marketing, Mail Bag / Barton Cotton

The 2011 New York Nonprofit Conference takes place August 17 – 18 at the Sheraton New York Hotel & Towers in New York City. We hope to see you there! Register today.

• Key trends underway in institutional, annual fund, major gift and technology-driven fundraising
• Techniques, print and media top professionals use to spot and act on these trends
• How national and regional data can be used as context for local development planning

Joining Harry are speakers Margaret M. Holman, President of Holman Consulting, Inc., and Kathryn Slocum, Fundraising Consultant. The panel will be moderated by Marilyn Hoyt, NonProfit Consultant.

To take part in this insightful session and a full day of networking and fundraising education, visit the Fund Raising Day website.

Our sister company SankyNet is also getting involved in 2011 Fund Raising Day. In addition to sponsoring FRDNY, SN’s Executive Vice President Paul Habig will be moderating two sessions for the Web, Tech, and Social Media track.

Please join us for all these FRDNY events, and don’t forget to check out the SankyNet table!

Register here.

The 48th annual conference, which is being held in Chicago, Illinois, promises to be an engaging, must-attend event. From March 20-22, 2011, professionals from around the world will join together to attend sessions from highly qualified speakers in the fields of fundraising and philanthropy.

Harry and Paul have been frequent speakers at AFP conferences, last attending the 2010 AFP conference in Baltimore to give a presentation on email fundraising best practices. Together, they bring more than 40 years of experience to share with other fundraising professionals at next year’s AFP conference.

The Association of Fundraising Professionals represents more than 30,000 members in 213 chapters throughout the world, working to advance philanthropy through advocacy, research, education and certification programs. AFP fosters development and growth of fundraising professionals and promotes high ethical standards in the fundraising profession.

We look forward to updating you with more details on Harry and Paul’s presentation as the conference approaches. For more information on how you can register for the 2011 AFP International Conference on Fundraising, please visit the AFP Conference homepage.

SankyNet will develop fundraising goals and strategy for NYPL that will be implemented through new online campaigns. In addition, we will provide consulting services to the NYPL Development Office and the Schomburg Center for Research in Black Culture to help engage Friends of the Library, NYPL’s members, with special appeal emails and renewal appeals. SankyNet will also provide technical support for all online campaign aspects as well as further optimizing the website’s fundraising software performance.

We are looking forward to developing some exciting new campaigns for NYPL as well as building upon existing appeals that have kept supporters dedicated to the advancement of knowledge. The New York Public Library was founded in 1895 and currently serves 16 million patrons annually.

To learn more about the New York Public Library’s history and mission, visit nypl.org.

To advocate for the many worthwhile cases LDF takes on each year, we will create a direct mail fundraising program exclusively designed to raise support for LDF’s work in defending racial justice. Through targeted appeals, this program will reach out to lapsed, current and prospective donors at key times throughout the year. Since LDF is constantly acquiring new clients, we will be working to keep up with LDF’s cases with the possibility of developing special appeals around breaking updates in litigation.

In addition to creating a direct mail program, we will also be designing an innovative online fundraising program, including the development of “e-alerts” to raise awareness of important legal updates. These alerts, along with e-appeals and specially designed landing pages, will be a great way to encourage existing supporters to stay involved. In addition, we will work to engage new supporters through email acquisition.

The Legal Defense and Educational Fund is best known for its work in the court system and its advocacy through the executive and legislative branches. However, LDF is also proud to provide scholarship and fellowship programs to promote education. By expanding LDF’s reach through social networking, we will not only be able to develop multi-channel fundraising campaigns, we will also be able to reach out to a younger audience of supporters about educational opportunities.

For 70 years, LDF has led the way in the fight for racial justice. In its first two decades, the organization undertook a coordinated legal assault against officially enforced public school segregation. This campaign culminated in Brown v. Board of Education, the landmark Supreme Court decision in 1954 that has been described as “the most important American governmental act of any kind since the Emancipation Proclamation.” Sanky Communications is proud to be working with such a prestigious organization and looks forward to developing LDF’s integrated fundraising programs over the upcoming months.

To learn more about the Legal Defense and Educational Fund, please visit their website.

We are pleased to announce that SankyNet’s year-end appeal for Covenant House was honored as the runner-up in this extremely competitive category!  The highly effective email postcard was sent after a month of heavy solicitation, yet still raised over $150,000 in just 3 days.

Timing is always a key factor when developing a strategy for e-solicitation.  During the winter holiday season, SankyNet sent Covenant House donors three compelling appeals capitalizing on an exciting matching gift opportunity.

The award-winning year-end postcard followed this robust campaign.  Sent during the last moments of 2009, the postcard encouraged donors to take advantage of their last chance to receive a 2009 tax-deduction as well as have their gift matched 2-to-1.

Because of its impeccable timing, this attractive and relevant postcard proved to be most successful solicitation SankyNet produced for Covenant House that year – and the results more than doubled what was raised during the 2008 Year-End campaign.

We are truly grateful to work with dynamic organizations such as Covenant House, and proud to help them achieve such growth in their fundraising programs even during these difficult times. This honor is truly a reflection of Covenant House’s commitment to excellence as they work to rescue homeless kids from life on the streets.

View all the DMFA awards from Package of the Year.

By now it’s obvious that the tragic earthquake in Haiti on January 12 (and the aftershocks that followed) was a catalyst for the explosive growth of mobile giving. And considering that there’s a cap of $5 or $10 per donation cap, getting to $50 million via mobile in a few weeks meant over 6 million people donated – impressive numbers for any campaign, but even more so for a giving channel that was as small but nascent as mobile giving was before the earthquake.

We’ve seen over the years breakout successes that have really driven a giving medium forward. September 11^th, 2001 certainly stands out for online giving, but Hurricane Katrina in 2005 might be a better example. Over the course of just a few days, tens of millions of dollars came into charities online from around the country.

The Haitian earthquake has had the same impact for mobile giving. And recent data is showing – as many expected – that mobile donors are skewing younger than online donors, just as online donors are compared to direct mail donors. To this, a recent report called Early Signals on Mobile Philanthropy (full report here) had a few key findings:

• 17% of Gen Y respondents and 14% of Gen X said they made a donation to Haiti relief efforts via text message, and 3% of both Boomer and Mature respondents reported making a donation to Haiti relief efforts via text message.
• Generally speaking, 36% of all respondents were willing to donate via text message after an emergency occurs and 31% were willing to donate via text message if a friend is raising money.

Beyond the breakout success of this relatively new giving channel for charities, it’s apparent that mobile giving is also a huge opportunity for engaging a younger constituency. Contributing to this, the younger audience is an easier group to engage when there are donation caps of $5 and $10 – an amount that is within reach of many. The reality is that 1 in 6 of Gen Y and Gen X donated to earthquake relief, many of whom likely donated to a nonprofit for the first time.

There’s no question that the tragic earthquake destroyed the lives of many. But as with anything, there are new opportunities; the Haitian relief effort has shown the potential of leveraging a new medium to engage younger constituencies. Only time will tell whether or not the long-term direct marketing tactic of ongoing cultivation will mean that the 6+ million who donated in January can be renewed offline, online, or via mobile channels in the future.

Together, SankyNet and SankyDirect will integrate online, email, direct mail, and social networking components to fully engage KaBOOM!’s donors and supporters.

SankyNet will start this process by developing an inaugural online fundraising and communications program for KaBOOM!. This program includes both a monthly e-newsletter and a series of fundraising email appeals. To make sure these online tools are used most effectively, SankyNet will use a twofold strategy. We will both append email addresses from the KaBOOM! offline database, and also acquire additional email addresses through various marketing and social networking campaigns.

SankyNet wants for KaBOOM! to make the greatest possible impact on potential donors, so we will also revise both the homepage and donation pages of their website. Through reorganizing, redesigning, and expanding these elements, SankyNet will use its online expertise to fully optimize the KaBOOM! website into a powerful fundraising tool.

SankyDirect also has exciting plans to enhance KaBOOM!’s messaging. In the coming year, SankyDirect will design a new direct mail renewal program to help KaBOOM! improve their communication with current and past donors.

While developing these exciting new programs, SankyDirect will work with SankyNet to perform extensive message testing on all online and offline communications. Through testing what message yields the best response, our goal is to help KaBOOM! find the optimum voice to communicate with their donors volunteers, and sponsors.

SankyNet and SankyDirect are proud to embark on this joint venture with KaBOOM!. KaBOOM! works across the country with the mission of providing a great place to play within walking distance of every child in America. We are excited to help KaBOOM! make America a safer place to play!

Learn more about KaBOOM! at www.kaboom.org.

At the Center for Nonprofit Success’ New York Fundraising Summit earlier this month, I discussed the topic of online fundraising, and how to harness technology to build and maintain productive donor relationships.

An online fundraising program consists of much more than a “Donate Now” button on your Web site. An organization needs to be proactive in communications with donors and potential donors both online and offline. The most successful nonprofits maintain an integrated approach for fundraising. But with so many channels, trying to find the right balance is difficult.

Before an organization jumps on any new media bandwagon, it needs to focus first on some tried-and-true fundamentals — making sure it has a solid Web site and compelling e-mail program, and cultivating a strategy for acquiring new donors. After all those ducks are in a row, then it can begin to think about integrating with social media.

Here are key components to an effective integrated online fundraising strategy:

1. Online fundraising fundamentals

With the advent of Facebook and Twitter, and other channels emerging all the time, integration can be a daunting task for many nonprofit organizations that are already understaffed.

Yet nonprofit organizations need to stop, take a breath and look at the fundamentals. Before you start moving donors between channels, you need to test your Web site for usability. It is so important to have intuitive Web site navigation architecture. People online have very little patience and will quickly click the “back” button if they can’t find what they want. You have seconds to engage visitors before you lose them.

Make sure your donation forms are always one click away, and always reassure donors about the security of the form. Donors are getting savvier about security settings on donation pages. They look for security certificates (e.g., VeriSign), https vs. http and the lock icon. Some of those offline donors are still not comfortable donating online, so providing the option of a printable giving form alleviates those concerns. And don’t forget to include a source code on the form for your data entry team.

A key difference between online and offline channels is the approach to fundraising vs. cultivation. Many organizations send out eight to 12 offline donor appeals a year. Online, you need to make sure you balance your e-mail communications with donors. Everything does not and should not have an ask. Online communication allows organizations to create stewardship pieces, updating donors on how their gifts are making a difference. Don’t forget that in e-mail fundraising, “opt-outs” are forever!

2. Renewing your donors

It is important to remember there are key differences between donors who give through different channels. Online fundraising cannot live in a box by itself; organizations need to synchronize media, coordinate consistent messaging and tailor content to each appropriate medium. Recent studies show that if you have an e-mail address on file for a donor, it makes a positive difference in his or her giving.

Online giving is certainly tilted toward year-end giving with two-thirds of income raised in the final months and days of the year. The ability to create a sense of urgency lends itself to the immediacy of the online environment. Many organizations have found great success with online “matching gift” campaigns, which allow an organization to create an artificial deadline. The best results come when you synchronize your campaign with offline fundraising efforts (e.g., direct mail, telemarketing).

The ability to be nimble is a key component of an effective integrated strategy. Timing is everything when it comes to integrated fundraising. You can start a campaign on your Web site, send an e-mail about an urgent news item (e.g., natural disaster, food shortage) and follow up the campaign with a direct-mail piece. You can test messaging online with immediate results, and then roll out the winning results through other channels. Don’t forget about your homepage when you launch a new campaign. Many studies show offline donors check out your Web site before making a gift.

3. E-mail acquisition: Science and art

Now that we all know having an e-mail address for a donor makes a positive impact on his or her giving, how do we acquire more e-mail addresses? Every organization needs to start with its Web site. Make sure you have a prominent, eye-catching “callout” on every page. If you have the ability to segment based on interest or frequency, this will increase your conversion rate. Make sure you keep and send what you promised at the collection point.

A quick way to jump-start an e-mail program is doing an e-mail append. An append uses a third-party commercial vendor to find an e-mail address from a donor’s “land” address. Be aware that these donors aren’t as responsive as other online donors, but the cost is minimal — fast-tracking your integration goals.

There still is the slow and steady way of collecting e-mail addresses using offline methods (e.g., direct mail, telemarketing). The good news here is when a donor gives you his or her e-mail address, it’s usually for the primary account.

Finally, think about using search engine marketing to invite people to join your e-mail program or become donors. These are the pay-per-click text ads running on Google and Yahoo. Many organizations have found that these ads perform similarly to a direct-mail acquisition. There is an up-front investment, but the long-term value of the donor is looking very optimistic.

4. What about social networks and microblogging?

After you put together a cohesive integrated strategy and master fundraising schedule — and if you still have time and resources left over — find ways to push your message and brand out to these channels. Coordinate your campaigns and find appropriate times to engage these new and old constituents. If you haven’t already, create a Facebook page, and maybe have a volunteer help manage it. See if you can find a program staff person to post on Twitter (tweet) from the front lines. But at the end of the day, don’t forget who’s writing the checks and donating online. Social media is just the icing on the cake.

Paul Habig is Executive Vice President of SankyNet, an integrated fundraising and communications firm.

This article was originally published in FundRaising Success Magazine.

We are pleased to announce that SankyNet’s appeal for PetSmart Charities® won first place! The winning campaign helped raise money for a massive rescue of pets displaced by the historic 2007 Midwest flooding.

A key factor in the success of this campaign was the timeliness of the distribution. SankyNet’s team was able to write copy, design and code a custom HTML template, and distribute the email within 24 hours of the story breaking in the news. Even as emergency relief was still arriving in the affected areas, supporters were responding to the call for help.

In addition to winning first place, SankyNet’s campaign for Covenant House’s Bed and Blanket Matching Gift campaign took the “runner-up” position. This campaign also used careful timing and highly compelling creative to increase response rates.

The campaign usually “drops” in early November and reminds donors of how dangerous winter can be for homeless children. This year, however, much of the country experienced unusually warm temperatures in late fall. SankyNet recommended postponing the distribution until the temperatures dropped. Then on the day most of the East Coast and Midwest woke up to its first frost, Covenant House donors found an urgent appeal about the dangers of freezing children in their inbox.

We are truly grateful to work with dedicated organizations such as PetSmart Charities® and Covenant House, and to help them achieve their online fundraising goals. These awards and honors are a testament to their inspirational and life-saving missions.

View all the DMFA awards from Package of the Year.